"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for the apparent disinclination to do so"

"The same substance can be medicine or poison, it just depends on how you use it"

"A bad system will beat a good person every time"

"All the ills of the organization show up on the production floor"

“The ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste”

"If you look for perfection, you'll never be content"

"A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible.”

“We need to teach how doubt is not to be feared but welcomed. It’s OK to say, 'I don’t know'”

"It’s only the last turn of a bolt that tightens it – the rest is just movement"

"In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist"