"Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it"
Extraído de Wikipedia:
H. James Harrington, CEO de Harrington Management System y autor de numerosos libros sobre management
H. James Harrington, CEO of Harrington Management System and author of numerous books on management