"Don't assume causes and put them in a fishbone diagram, otherwise you get a 'wishbone' diagram"

 

Extraído de artoflean.com:


Art Smalley es un reconocido autor, consultor y experto especializado en las áreas de liderazgo, pensamiento lean y métodos world class para la mejora basada en el Sistema de Producción de Toyota. A través de su empresa Art of Lean, Inc. ha servido a numerosas empresas y organizaciones líderes en todo el mundo. Con frecuencia es llamado a hablar en conferencias y asesorar a organizaciones en el área de mejora de desempeño y desarrollo de liderazgo.

 


Art Smalley is a renowned author, consultant and expert specializing in the areas of leadership, lean thinking and world class methods for improvement based upon the Toyota Production System. Through his company Art of Lean, Inc. he has served numerous companies and leading organizations around the world. He is frequently called upon to speak at conferences and advise organizations in the area of performance improvement and leadership development.

 


 


Más leídos