Don Jackson: "En Toyota, todo el mundo debe convertirse en un experto en resolución de problemas a su nivel. El resultado es una cadena continua de actividades de mejora que impregna toda la organización"
"At Toyota everybody must become a problem-solving expert at his or her level. The result is a continuous chain of improvement activities that pervades the entire organization"
Don Jackson, ex Vice Presidente de Toyota Motor Manufacturing
Don Jackson, Past Senior Vice President, Toyota Motor Manufacturing